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  • Can I purchase rubber stamps or stickers separately?

    No.  We only offer our DIY rubber stamps and stickers as part of a DIY package, which also includes discs and chipboard sleeves or wallets.

  • Can I order less than 500 DVDs?

    The minimum order size for DVD replication is 500 units.  However, with our Fast Tracks service, there is no minimum.

  • What’s the turnaround time for DIY orders?

    Typical turnaround time for DIY orders is 7-9 business days, not including shipping time.  A rush may be possible, although we cannot guarantee delivery dates.

  • What recommendations do you have for creating rubber stamp art?

    It’s best to keep your font size to 6 point and above.  Avoid using “thin” fonts.  Line width should be no less than 1 point.  Overall, you don’t want too much detail in your design.  Bold is good (think block print art).  Ideal resolution is 500 dpi.

  • How do I submit my master for DIY orders?

    For domestic orders, you can either send WAV files or we can provide you with a prepaid Fed Ex airbill to use for overnighting your master to our San Francisco facility. You will have the option to choose once we receive your disc artwork. For international orders, we can only accept WAV files or mailed in masters.  DVD masters can only be accepted on disc.

    If you are sending WAV files, make sure they files are saved as 16 bit, 44.1 MHz WAV files.  Name each file with the track number (e.g. 01_MySong.wav).  Place all the tracks into one folder and zip it before uploading.  Email us at cdrep@groovehouse.com once the files have been uploaded.  Groove House Records cannot be held responsible for errors which may occur during the transfer of files.

    Note that DIY is different from our Fast Tracks service and you cannot upload audio files to your Fast Tracks account for DIY orders.

  • How do I reorder a DIY project?

    Place the order online, as you would for a new order (there’s no difference in price.)  Then forward your order confirmation to us, letting us know that you want to reorder.

  • What is your return policy for eco-sleeves and eco-wallets?

    Returns
    Returns of defective products only are accepted within 10 days of receipt of merchandise. Items being returned must be unused. Clearance items, sale items, and special orders are not returnable. Defective merchandise will be replaced with the identical item, or the purchase price will be refunded.  A 15% restocking fee will be charged for returns of non-defective merchandise.

    Natural variations in the color and texture of products are not considered defects. The color of our 100% recycled sleeves and wallets may change from one lot to the next, and cannot be guaranteed to match the image shown on screen.

    Please contact us before returning any merchandise. No returns without authorization will be accepted. All returns are to be shipped freight prepaid. Please allow at least fifteen (15) working days to process merchandise returns. Any items shipped as part of an exchange will not be charged additional shipping and handling.

    Carefully pack merchandise with a copy of the receipt and return authorization and send to:

    Groove House Records
    5029 Serrania Ave.
    Woodland Hills, CA 91364

    Order Cancellations
    All sales are final after confirming an order with us. Any cancellation made after the order confirmation (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred. If an item will be out of stock for an extended period, we will allow cancellation of an order without charge.

    Discrepancies in Shipment
    All missing items or errors from your order must be reported to us within five (5) business days of receipt. We are under no obligation to ship any discrepancies after this period.

  • What is CDDB?

    CDDB stands for CD DataBase and is the the world’s largest internet database of compact disc information.  The CDDB is powered by the Gracenote Media Recognition Service, an Internet-based service that is licensed to software and hardware developers for use in their CD players, CD burners, MP3 players and encoders, catalogers, jukeboxes, cell phones, car audio systems, and home media center applications (among others). The service allows these developers to display artist, title, track lists, and other music-related information automatically and instantly in their applications.

    For example, when you insert a music CD in your computer, the software player application on your computer uses the Gracenote service to first identify the CD, and then display the artist, title, track list, and other information. Most commercial music CDs do not contain any of this information on the CD itself.

    GrooveHouse is an authorized Gracenote Content Partner, which means that we have the ability to accurately input detailed information about your new release into the CDDB.  If you order CDDB submission service from us, your title will be submitted to the Gracenote database and will then be recognized by any one of the thousands of consumer electronic devices and media software applications that look up the information on the database, including iTunes, WinAmp, Creative, Roxio, Sony, Sony Ericsson, LG, Ford, Mitsubishi and many more.
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  • What is your turnaround time on vinyl pressing?

    Standard turnaround can be broken down in two parts. Once your order form, audio files, and deposit have been received it will usually takes 3 weeks for your test pressings to be shipped. Once you approve your tests and all of the components (jackets, inserts, stickers, etc.) have been received it typically takes another 5-6 weeks for your order to be completed.

    Please note that this time frame is not set in stone. Vinyl pressing is a labor of love, with many detailed steps involved in the process. Our goal is to produce quality records, which means that we need to take the necessary time to ensure that they are to your specifications.  Please be patient and - for your own peace of mind - don’t schedule any release dates until you have your product in hand.

  • What sort of masters do you accept for vinyl pressing?

    For vinyl, we accept PMCD / CD-R discs and lacquer masters.

  • How do I prepare a master for vinyl pressing?

    Mastering for vinyl is very different than that for CDs.  We highly recommend that you read the article Producing Great Sounding Phonograph Records by vinyl mastering pro, Kevin Gray.

  • How are vinyl records manufactured?

    Here’s an interesting video on how vinyl records are made.

  • What is a lacquer master?

    A lacquer is an aluminum-based disc, covered with a plastic material that is cut by an engineer from your master tapes. It is the medium by which your music is transferred to disc to produce metal parts, which produces phonograph records. It is a vital part of record pressing.

  • What is plating?

    Plating (also known as electroplating) is the process of making a mold from a lacquer, that can be put into the press to press your records. The lacquers are first silvered and plated at low temperature and amperage to make the metal master (sometimes called “father”). As the lacquer is somewhat delicate, it can only be used one time reliably.

  • Why do I need extra stampers for my order?

    Pressing vinyl records over and over again is hard on metal stampers - causing them to wear out, split, become scratched, etc. We can generally press approximately 1000 records per set of stampers before we start to lose sound quality. Therefore, if you have larger orders, more stampers are needed to complete that order with the highest quality surface integrity.

  • My record sounds distorted.  What happened?

    Distortion on the “S” sounds in the vocals and the high-hat of the cymbals is called sibilance. Some of these hottest and most dynamic sounds cannot be translated directly to vinyl without compression. See Producing Great Sounding Phonograph Records for a complete explanation.

  • Why don’t my records sound as loud as my CD master?

    Digital levels do not bear any relationship to analog levels. The analog output level of a CD player can be anything the manufacturer wants it to be, but it is generally higher than a phono pre-amp output.  Digital equipment manufacturers want CDs to sound better (translate “louder”) than records. If the CD has fairly wide dynamic range, a record can be as loud. See a complete explanation in Producing Great Sounding Phonograph Records.

  • How much music can I get onto an 12” vinyl record?

    The amount of music that can be cut onto a 12” lacquer is a function of the level and the compression / equalization. For example, the length of a hip-hop recording is typically shorter than a classical recording because the levels are generally much higher. 

    See the chart on our mastering specs page for recommended times.

  • How much music can I get on a 7” vinyl record?

    As mentioned above, the basic principle is that as the time of the side increases, the level decreases.  With that mind, for a 45 rpm 7” record, the optimal time per side is 3:00 - 3:30 minutes. 3:30 - 4:00 is considered good, and 4:00 - 4:30 is fair.  We don’t recommend cutting a 7” at 33-1/3 rpm - they just don’t sound very good.  See the chart on our mastering specs page.

  • What’s the difference between 2-step and 3-step processing?

    In both cases, 2-step and 3-step start with a lacquer:

    For 2-step processing, the lacquer is silvered, pre-plated at low temperature, then moved to a rotary tank to complete the plating cycle. The 2-step nickel master must meet stringent weight and taper guidelines to be used for pressing. After making the 2-step nickel master, the master is used to make a mother. The mother, once approved, can then be used for subsequent stampers, if needed. After the mother is approved, the nickel master can then be converted into a stamper. 2-step is usually for small LP quantities.

    3-step processing is usually for large LP quantities. The lacquer is silvered and pre-plated at low temperature/low amperage, but instead of being moved to the rotary tank the lacquer is left to plate at low temperature/low amperage for about 14 hours before reaching the desired thickness. The nickel master is then used to make a mother, which is then used to make stampers for test and/or production.

    The major quality difference between 2 and 3-step processing is the 3-step lacquer is not exposed to the higher plating bath temperature/higher plating amperage that comes with being plated in a rotary tank.

  • What is a test pressing?  Do I need one?

    All our vinyl packages include a test pressing. Once a stamper is made, it is sent to the pressing department for a test pressing. 5 copies (more can be requested) are pressed and sent to you for approval. These should be listened to, confirming the mastering and checking for any extraneous noises that may be present. Be certain the turntable you are using is properly set up and aligned.

  • I’m listening to my test pressing and the speed (pitch) seems off.  What’s the problem?

    It’s impossible to cut a lacquer master at the wrong speed.  Most likely the speed on your turntable is off.  Make sure that you are playing it on a good quality (and well-tuned) turntable.

  • What colors of vinyl do you offer?

    The standard color is black.  Transparent red, blue, yellow, pink, and green are also available for an additional charge.

  • What are the paper color options for my vinyl label?

    The paper color options for your vinyl label are: White, Black, Silver (PMS 877), Gold (PMS 871), Process Yellow, Medium Blue (Process Blue), Dark Blue (PMS 072), Tan (PMS 155), Light Green (PMS 578), Purple (PMS 261), Red (PMS 032), Process Yellow, Bubblegum Pink (PMS 211), and Orange (PMS 021). 

  • How do I create the artwork for my vinyl label?

    We have templates available in Adobe Illustrator, InDesign and Quark.  Images should be 300 dpi.  Use either Pantone colors for solids or CMYK for full color.

  • How do I provide my art files for vinyl records?

    Artwork for label or jacket printing can be provided on a disc or uploaded via our File Upload Service. There will be a charge for film output depending on the nature of your design. A proof is necessary for any multiple-color printing, and must be approved by the customer before printing a job. This can be supplied by the customer or made after a film is generated. Prices will be quoted by printer upon receipt of files. All fonts must be provided, and please provide special instructions in writing.  See our design specs for additional information.

  • Do you insert the records in sleeves?

    Yes, insertion into white paper dust sleeves is included in every vinyl package.  Premium poly-lined sleeves are also available at an additional price.  In addition, we can print custom paper sleeves.  Contact us for a quote.

  • What are my options for vinyl jackets?

    We have templates available for 7” single, 12” single and 12” double.  Our standard stock is 20 pt. SBS, but we can also print on reverse board stock, 100% recycled white Enviroboard or 100% recycled brown chipboard.  We can also die-cut holes in the jacket.  In the near future, we will be offering blank chipboard vinyl jackets online, so you can custom design your own jackets.

  • Do you offer stickers for vinyl packages?

    Yes.  We offer hundreds of shapes and sizes and can print 1, 2, 3 or 4 colors.  We also apply them to the outside for your package for an additional charge. Contact us for more information.

  • Can you do inserts for vinyl jackets?

    Yes.  The maximum size for any insert is 11” x 11”. The cost of insertion is based upon ease (or difficulty) of insertion. Be aware that thick and bulky inserts can lead to warped records.  We can also print 11 x 11” inserts.  Call or write for a quote.

  • What do I need to place a disc replication or vinyl order?

    We need completed order forms, artwork designed to our design specs, a master and a deposit.  Your master needs to be sent to our corporate office in Woodland Hills, CA.

  • Do I have to fill out forms for a reorder?

    Yes. We have a simplified reorder form available.

  • Can I order less than 500 CDs?

    The minimum order size for CD replication is 500 units.  However, with our Fast Tracks service, there is no minimum.

  • Do you charge sales tax?

    If we are shipping to a California address, we must charge you sales tax unless you have a resale license. You can obtain one at no charge by filling out a form at your local State Board of Equalization office. Orders shipping to all other states are not charged sales tax.

  • What does 10% over/under mean?

    Throughout our manufacturing process, there are several stages of quality control. We usually print extra discs and print, knowing that at various stages, some may fail to meet our strict quality standards or may be damaged during packaging.  Those items that do not meet quality control are scrapped. For this reason, the final shipping quantity cannot be determined ahead of time. Note that you will only pay for the exact number of units that we actually deliver.

  • Will I get my master back once my job is complete?

    Unless you specifically request that it is returned, we keep your master on file for future orders.

  • Do I need to keep a copy of my master and art files?

    It is always a good idea to have several back-up copies of your master and art files. We cannot be held responsible for lost or damaged masters or art files.

  • How much is shipping?

    Replicated CDs/DVDs: In the continental US, we ship via Fed Ex Ground at a standard rate of $0.15 per unit for jewel case orders up to 2000 units. Expedited shipping via Fed Ex Express is charged at their standard website rate.  For orders over 2000 units, we generally use a freight service based on the destination address.  Your customer service rep can give you a quote upon request.

    Fast Tacks Duplication: we ship via UPS based on the standard website rate.  You can get a shipping quote when you get an instant quote.

    Blank cardboard sleeves / other online products: shipping is via Fed Ex Ground and is calculated online.

    Vinyl records: In the continental US, we ship via Fed Ex Ground at a standard rate depending on your location.  Call us for a quote.

  • Can you ship overseas?

    Yes.  We ship most international orders via USPS.  We can also ship replication and vinyl orders via Fed Ex or UPS with a customer account number so that duties and taxes are charged properly.

    If you want to ship a Fast Tracks order overseas, contact our office to make the arrangements before placing your order online.

  • I’m in Los Angeles – can I pick up my product at your office?

    No. Because our packaging facility is located in the Midwest, we still need to ship to your location.

  • Can you ship to my post office box?

    We ship orders via Fed Ex and UPS.  They cannot deliver to PO boxes.

  • Can I get part of my order faster?

    In disc replication, it takes an appreciable amount of time and labor to set up printing presses and replication equipment, which is why we must run your entire order at one time.  We can certainly ship smaller portions to you via an expedited service after the entire job is manufactured.

  • Can you ship my order to more than one address?

    Yes we can.  There is no additional charge for drop shipping to a second address.  For shipping to 3 or more addresses, there is a $10 drop ship charge per address.

  • Is my information safe on your website?

    Absolutely.  We use Authorize.net for credit card transaction which utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL).  Authorize.net is also compliant with a number of government and industry security initiatives.  In addition we will never sell or provide your personal information to any third-party entity.  Refer to our privacy policy for more information.

  • What audio file types do you accept for duplication?

    For uploaded files, we can accept MP3 (320 kbps) and WAV (16 bit, 44.1 KHz) files.  For best sound quality, we recommend WAV files, though they will take longer to upload.  You can also mail in a red book CD master (see specs below) to our San Francisco facility, which is required if you wish to have CD-Text and/or ISRC codes on your discs.  You will be provided with mailing instructions once you place your Fast Tracks order.

  • I want to burn a disc for CD duplication.  What’s the best way?

    1) Always use a high-quality media brand to record your master.  We recommend MAM-A Gold, Apogee Gold, and Mitsubishi Green Tune. Do not use CD-RW (rewritable) or bargain-priced discs. Check to make sure that your master is free of dirt and fingerprints.

    2) Use a high quality stand-alone CD burner. Though most home computers come equipped with CD burners, their quality can vary greatly. To get the best quality master, we recommend looking into some of the better burners such as Plextor, LaCie and Yamaha.  Keep your burner in a clean environment. Dust and debris can mask the writing laser and cause permanent defects in the CD master.

    3) Use a good CD burning program such as Toast or Jam for the Mac or Nero for the PC. Higher end programs include Wave Burner or Peak. Note that you CANNOT use iTunes to burn a red book audio CD.

    4) Make sure your master is being generated from files located locally - not from a network, CD-ROM or hard drive. It’s better to generate a CD from a single location. If you are grabbing the files from various locations make sure a disc image is created first.

    5) Burn the master at the slowest possible speed. We suggest writing the CD at 2x or even 1x, if available.

    6) Make sure there are no open processes in the background while creating a master, such as an active Internet connection or open application. Make sure that the CD writing program is the only thing open and active.

    6) Record your master as a single session, disc-at-once (DAO), mode 1 disc. Note that some burners may default to track-at-once (TAO) mode. Save the files as 16 bit, 44.1 CD Audio files. Be sure to check with your user manual for details.

    See article: How to Create a Red Book CD Master Using Roxio Toast.

  • How do I set up my art files for Fast Tracks orders?

    All files should be set up as 300 dpi resolution in RGB and saved as either a JPEG or bitmap. (Note these specs are different than for replication orders – those design specs can be found here.)  Download templates from the Fast Tracks Music Shop site. Be sure to turn the appropriate layers on or off as directed or we will be unable to print your files.  It is also important to design to the bleed line as directed on the templates.

  • How do I set up an order with Fast Tracks?

    From the Fast Tracks page, simply click “Create a Project Now” and follow the instructions.  We recommend that you have your art and music (or data files) prepared ahead of time.

  • How do I convert from AIFF to WAV files?

    Using iTunes:
    On a PC: Edit > Preferences > General > Import settings > Import using WAV encoder > Setting > Automatic

    On a Mac: iTunes > Preferences > Advanced > Importing > Import using WAV encoder > Settings > Automatic

    There are also many utility programs on the market that allow you to convert audio files.  We especially like Switch by NCH Software.

  • How do I convert from AIFF (or WAV) to MP3 files?

    Using iTunes:

    On a PC: Edit > Preferences > General > Import settings > Import using MP3 encoder > Setting > Custom > Stereo bit rate 320 (all other settings should be default)

    On a Mac: iTunes > Preferences > Advanced > Importing > Import using MP3 encoder > Settings > Custom > Stereo bit rate 320 (all other settings should be default)

  • Can I get ISRC codes or CD Text with my Fast Tracks order?

    Yes, ISRC codes and CD Text are available, but only if you mail in your master.  We cannot add the codes to uploaded audio files.

  • Can I duplicate an enhanced CD with Fast Tracks?

    Yes, as long you have have set up the audio and video properly on the master, we can duplicate from it.  Note that you will need to mail in the master.  We cannot accept enhanced CD tracks via upload.

  • What do I need to know when designing my project?

    First and foremost, you should read and be familiar with our design specs. We estimate that 90% of project delays are a result of designers not following directions.  If you have never designed a CD or DVD project before, we strongly recommend that you hire an experienced designer or have the GrooveHouse design team create your graphics.

  • What type of software can I use to create art work?

    For CD/DVD replication and vinyl projects, we accept files created in InDesign CS6 (or earlier), Illustrator CS6 (or earlier), or QuarkXPress 8.0 (or earlier).  Be sure to use our templates.

    For Fast Tracks short run duplication, we accept PDF, JPEG and bitmap files.  Click here for templates and instructions.

  • Can you accept PDFs of my art files?

    Our system requires native files only.  We are not set up to receive PDF files.

  • Why shouldn’t I use Photoshop for my text?

    Photoshop is a bitmap-based program which is perfect for creating and editing images.  However, text created in Photoshop can come out rasterized or jagged.  Your artwork will print much cleaner and more professionally if you create your text in a vector-based program such as InDesign, Illustrator or Quark.

  • Why do I have to use your templates?

    Every manufacturer has different presses and settings. We simply cannot use files created in templates for other companies or designed without templates at all. There is an automatic charge of $85 if files are not in GrooveHouse templates, as we will need to move them for you.

  • What is silk screening?

    Silk screening is a printing process in which the desired image is exposed onto a fine screen mesh. The ink is forced through this screen and onto the disc surface as it passes under the screen station.  We use silk screen printing for spot PMS colors. This is the best way to print solid colors on a disc.

  • What is a PMS (Pantone) color?

    The Pantone Matching System (PMS) is a proprietary color system for used choosing and matching specific spot colors.  The best way to view these colors is in a Pantone Formula Guide book, which can be found (purchased or just viewed) at an art supply store. You will need to apply the spot swatches to your artwork before submitting files, in a program and format that will retain the swatch information. The best programs to do this are Illustrator, InDesign and QuarkXpress. Note that even though Photoshop has a Pantone library, the file is still saved as RGB or CMYK.  Here are the instructions on how to apply Pantone colors in your layout program.

  • What is offset disc printing?

    Offset disc printing is a process in which a desired image is exposed onto a printing plate that in turn is loaded into an offset printer. A print roller picks up ink and rolls across the plate picking up the desired image and deposits the image onto the disc surface. This process is for four color process (CMYK) only and results in a high resolution image of picture quality at 175 lines per inch (lpi).

  • What is CMYK?

    CMYK stands for Cyan Magenta Yellow BlacK and is the standard color mode for 4-color ink printing presses. This is additive color that is reflected: when you add the colors together, you get black. Color images for your print (folder, tray card, Digipak, sleeve) must be saved in CMYK or grayscale (black only) mode. The only exception is when you wish to use Pantone (PMS) inks for paper printing, which carries an additional charge.

  • What is RGB?  Can you accept RGB files?

    RGB stands for Red Green Blue and is the color mode used by computer monitors. This is subtractive color that comes directly from light: when you add them all together, you get white. We cannot use any files saved in RGB (unless you are placing a Fast Tracks or DIY short run duplication order). The spectrum for RGB is much purer and broader than for CMYK which is why we can’t get that cool neon RGB blue using CMYK inks, no matter how much we want to.

  • What do 4/1 and 4/4 mean?

    This refers to the number of colors that print on two sides of a page:
    4/1 = full CMYK color outside / black & white inside
    4/4 = full CMYK color both sides

  • What is a bleed and when should it be used?

    The bleed is the extra area outside of your document that is trimmed off to insure proper cuts. In simple terms – you should extend your design to 1/8” beyond your actual print size. Although our cutting blade is extremely precise, there is an industry-standard allowance of 1/16” on either side of the cut line. We also recommend that you keep your text at least 1/4” away from the edge of the piece. This way your text is in a “safe” area.

    All of our templates are marked with boundary lines: The Red (outermost) line represents bleed, the blue (center) line represents the cut, and the green (inside) line represents the text safety margin. 

    There is no bleed for the CD/DVD face templates.  You need to design all the way to the edge.

  • Can I change my 72 dpi image in Photoshop to 300 dpi?

    Not exactly. When you “change the number” from a low resolution to 300 dpi, you are not really addressing the underlying problem. This is known as interpolation, which means that you are asking the computer to calculate pixels that are not there. Computers cannot add new data to sharpen the image - they can only add pixels that “fill the gaps.” What you end up with is a 300 dpi image that is very, very blurry.  See our design tutorial for more information.

  • How do I upload my art files for my project?

    You can upload your art files using our convenient File Upload service.

  • Why does it cost so much to make a small change to my art files?

    Before submitting your artwork, you should proofread it really well (and have others check it too!).  If you have to make any sort of change after we print proofs, our art department has to re-rip and re-create new proofs which costs time and labor. 

  • Why does your audio CD template have a stacking ring?

    In order to replicate the best sounding CDs, we use vintage replication equipment with an injection mold that requires a clear stacking ring located 35 – 38 mm from the center.  (If you have CDs in your collection that were pressed in the late 80’s or early 90’s, you’ll see that they all have stacking rings.) Our machines also have a longer injection molding time, which decreases the number of errors in disc playback.

    Newer equipment has since been developed which allows discs to be “printed to center”.  However, these machines are built for increased production speed (mostly from pressure from CD-ROM companies who wanted cheaper & faster discs).  Other replicators use these newer machines to press their discs.

    We still use vintage replication equipment since the audio quality is superior. This is one reason why so many top engineers send their clients to GrooveHouse.

  • Do DVD disc designs require a stacking ring?

    No, our DVDs are printed to center, without the clear stacking ring.

  • What is a white flood?

    White flood refers to a solid white ink layer printed over the entire top surface of the disc. It provides opacity to all other colors printed onto the disc and allows you the ability to match Pantone colors correctly.  We also recommend a white flood under CMYK designs to prevent any of the metallic disc from showing through.

  • What if I want silver to appear on my disc?

    Depending on the opacity you are trying to achieve, the disc label can be printed directly on the disc without a white flood coat or the white flood coat can be knocked out to allow the silver disc to be visible.  Simply note on your template file which color your want to knock out to silver.

  • Can you do matte printing on my discs?

    Yes.  We can apply a matte varnish over your CMYK or Pantone inks.  This layer counts as an additional ink, so extra charges may apply.

  • Do I get a proof before my project prints?

    For CD/DVD replication and vinyl, we offer PDF proofs for no additional charge. Keep in mind that all monitors are calibrated differently, so the colors you see on your screen may not be an exact match to your final print. If you are concerned about color matching, you may wish to order printed color proofs, which are calibrated to our printing presses to within 90%. Printed color proofs carry an additional charge.

    Note that only PDF proofs are available for disc faces and vinyl labels. For Pantone (PMS) colors, use a Pantone swatch book for reference.

  • Are your print proofs printed on the same stock as my product?

    No. Print proofs are created using a high-end printer on photo paper. It would not be economically feasible to set up your order on our offset printing presses only to print a few samples. Our proofer is color calibrated to our presses. If you wish to see samples of the different stocks that we offer, we would be happy to send them to you.

  • Can I get a sample of my print and/or disc before I approve it?

    In replication, it takes an appreciable amount of time and labor to set up printing presses and replication equipment. It’s just not feasible to do so for a single disc or print item (or even a quantity less than 500).  If you are concerned about color, we recommend that you order print proofs.  We are also happy to send you samples of other jobs so you can see our different packaging styles, board stocks, inks, etc.

    For Fast Tracks short run duplication orders, you do have the option of ordering a single item to see how it looks before ordering more.

  • I see faint horizontal lines running through my proofs.  Will these show up on my final product?

    No.  Our proofs are printed on an ink jet style printer which occasionally causes banding to appear.  If you do not see those bands in your original files, you will not see them on your product.

  • Can I print on the blank chipboard sleeves and wallets?

    No.  Because our blank sleeves and wallets come pre-assembled, we cannot print on them.  Printing is only done on a printing press before the sleeves are scored and cut.  However, we will be offering custom rubber stamps in the near future that you can design to use for purchased sleeves or wallets.  Custom printing is available if you order CD or DVD replication (500 or more units) with chipboard sleeves.

  • How do I order discs to go with my blank chipboard sleeves or wallets?

    You’ll need to place your order in two different places – go to our blank sleeves page to order your sleeves or wallets, then Fast Tracks to order your bulk discs.

  • How do I get my song titles displayed on iTunes?

    In order to have your CD information listed, your CD has to be submitted to the CDDB database.  (CDDB stands for Compact Disc Data Base.)  The CDDB service is licensed by Gracenote to developers of software for such applications as CD and MP3 players. The licensed service enables the devices to display artist, title, track list, and other music-related information automatically and instantly in applications such as iTunes, WinAmp, Napster, LaLa, and more.

    We offer automatic CDDB title addition as a service for $49 - simply note it on your order form.

  • How do I fix incorrect track info on iTunes?

    If you need to make a correction to a track already added to the CDDB, contact us with the correct information and we will update the CDDB using the Gracenote software.

  • I ordered CDDB from you, but it’s not showing up in iTunes.

    We do not submit titles to the CDDB until a replication order is complete.  It then takes up to 48 hours for Gracenote to process an entry.  Wait until you have received an email from us letting you know that your order has been processed.

    If this is not the issue, then you may need to clear your cache (temporary internet files) from your browser. Here’s how:
    Firefox (Mac): Preferences > Advanced > Network > Cached Web Content > Clear Now
    Firefox (PC): Tools > Options > Advanced > Network > Cached Web Content > Clear Now
    Safari (Mac): Safari > Empty Cache
    Chrome (Mac & PC): Settings > Show Advanced Settings > Privacy > Clear Browsing Data > Empty the Cache
    Internet Explorer (PC): Tools > Delete Browsing History > Temporary Internet Files > Delete Files

    Finally, you may need to force your media player to re-query the information from the CDDB service:
    From iTunes, with your disc inserted: Options (upper right) > Get CD Track Names

    If you still cannot see the track names, contact us.

  • Why don’t I see my album cover on iTunes?

    The Gracenote/CDDB system is only for text-based metadata only, not album art.  In order to get images onto iTunes and other sites, you need to submit the album to the All Music database.

  • How do I get my CD submitted to the All Music website?

    Some music players such as Windows Media Player subscribe to the All Music (AMG) engine for CD metadata.  If you would like to add your information to allmusic.com, send a CD along with promotional and biographical information to:

    Artist Submissions
    All Media Guide
    1168 Oak Valley Drive
    Ann Arbor, MI 48104

    Click here for more information.

     

  • I had my mastering engineer add CD-Text to my master, but the titles don’t show up.

    Many of our customers ask us why the song titles aren’t showing up on their discs when they put them in a computer or CD player. Was the CD-Text not included in manufacturing? Did my mastering engineer do something wrong? 

    Actually, CD-Text is an old technology introduced in 1996 that never really got off the ground.  Only a few CD players these days can still recognize it (namely JVC players), and probably more importantly, computers don’t recognize it at all. It is being replaced by an internet technology called the Gracenote CDDB, which uses a fingerprinting process involving calculations on track start times, track duration and total length information stored in the table of contents of the CD. This identifier is then stored in an online CD database (aka CDDB) that is queried either without the user knowing or because the user initiates it. If a computer or player is connected to the Internet, the software will usually start the search automatically as soon as a CD is inserted in the computer.

    If your song titles have been entered into CDDB, then it will return the titles to the user’s computer where they will be stored and will appear every time the disc is inserted. Most people use this service without knowing it when they use the “Get Track Names” function in iTunes.  Many car stereo and home entertainment systems now include Gracenote MusicID which allows for automatic access to the CDDB.

    We offer submission of your title to the CDDB for $49, which we do early in production before manufacturing.  This allows us to accurately add your track titles, artist name, genre and other metadata to the CDDB so that it will be available when you receive your new discs.

  • What is an ISRC code?

    ISRC stands for International Standard Recording Code.  It is a unique international identifier for tracks on sound and music-video recordings. Comprised of a 12 character alpha-numeric code, the ISRC functions as a digital “fingerprint” for each track.

    Like a UPC code, the ISRC is basically an inventory control number for digital “stores” to keep track of transaction.  The difference is that the ISRC is tied to individual tracks and not the carrier of the track (such as a CD). When a track is purchased as a download that number identifies the sale and ensures that the correct artist gets paid. The ISRC remains allocated to a track regardless of changes in ownership. It is a powerful tool for royalty collection, administration, and anti-piracy safeguards in the digital arena.

  • When should the ISRC be assigned to a track?

    The ISRC should be allocated to a recording when a master is completed and the decision to release a recording has been made.  It is not applied during the manufacturing stage.

  • How do I get ISRC codes for my tracks?

    ISRCs can be obtained from GrooveHouse for $49 for your entire recording.  You must contact us BEFORE your tracks are mastered so that we can give the codes to your mastering engineer.  We can also give you codes post-production if you need them for digital distribution purposes.

  • How do I get a UPC code?  Why do I need one?

    If you order CD/DVD replication or vinyl pressing, we will include a barcode for free, and place it directly into your artwork.  We also offer barcodes a la carte for Fast Tracks and DIY duplication orders at a cost of $19.  In this case, we generate the EPS image and email it to you or your designer.  If you already have a UPC code, you can supply us with the number and we’ll place the image into your artwork.

    A barcode is essential if you plan on selling and tracking your product at the retail level or online. Most retailers will not sell your product without one.

  • Is the UPC barcode you offer legitimate?

    Absolutely. We are an authorized UPC reseller which means that your barcode will contain our manufacturer prefix, with a suffix assigned uniquely to your product. Be assured that we do not own your project in any way or possess any royalty claims as a result of loaning our prefix to you. In addition, we have systems in place which prevent your number from being assigned to any other customer, and you can use it to register with companies such as SoundScan. You will need to fill out and submit a SoundScan Title Addition Sheet.

    If you are starting a label or company of your own, or if you plan on releasing more than title, you may wish to obtain your own barcode number prefix directly from the Uniform Code Council. When you receive your bar code number from the UCC, GrooveHouse can generate the image and place it into your artwork.

  • Can I get a UPC (bar code) with my Fast Tracks order?

    Yes.  A UPC code is available as an add-on when you place your order.  The cost is $19.

  • What is the difference between a UPC and ISBN?

    UPC stands for universal product code.  In our industry the number is 12 digits long.  The first 1st – 6th digits are the manufacturer’s ID, the 7th – 10th digits are the item code, the 11th is a product identifier (2=CD) and the 12th digit is a checksum generated when the code is created.  A UPC is necessary for selling a CD, DVD or vinyl record in retail outlets (including some online vendors such as Amazon).  It is solely used as a means to give the product a unique identifier.  You can obtain the number directly from the UCC or from us.  If you are a record label planning on releasing several titles, we recommend that you purchase your own prefix from the UCC.

    ISBN stands for International Standard Book Number.  It is a unique 10-digit identifier for books (and books-on-disc) intended to be used commercially.  We do not offer them to our customers – they need to be obtained by the publisher.  However, we can generate and place the code for you if you provide us with the number.

  • What is a top spine label?

    A top spine label is a white sticker that is applied over the top edge of a closed jewel case, DVD case or Digipak. Almost all major label releases use them for retail visibility. It includes the following information: band/artist name, release title, catalog number, UPC number and UPC image.

    Top spine labels are not required, but they are a good option for those who do not want to place the bar code into their artwork but still need a bar code. We charge $0.07 each and you can order as few or as many as you wish.  There is no set-up charge.

  • What is a download card?

    Download cards are pre-printed cards containing a unique code that allows the purchaser to directly download your music to their computer so they can load it onto mobiles device. They are perfect for your fans who prefer to buy music via download. You decide how much to sell the cards for, or give them away as promos if you prefer. Many of our vinyl customers add value to their product by having us package the download cards along with the records and applying a sticker promoting them.

    Download cards are custom printed with your album artwork on the front and the unique code on the back. The cards can be designed to tie in with your CD graphics, including liner notes and pictures.

  • How do download cards work for the purchaser?

    The back of the card includes instructions for the card holder to visit a specific link, where they enter their card’s unique access code. That access code takes them to a page where they can easily download your album. Each card is valid for one complete album download, and cannot be reused once the album is downloaded.

  • How do I order download cards?

    The minimum order size is 300 cards. See our Download Cards page for pricing and details. Order must be placed at same time as CD replication or vinyl pressing order. You supply the art and MP3 or wav files.

  • Can download cards be ordered a la carte?

    No.  You can only purchase Download Cards from Groove House in conjunction with a CD replication order (500 or more units) or vinyl manufacturing order.

  • How do I get my music distributed by iTunes?  Who do you recommend for digital distribution?

    In order for your music to be offered on iTunes, Apple requires that you have distribution with an established distributor.  There are several such companies out there, but you should make sure that yours offers a non-exclusive licensing agreement.  You want to continue to own all rights to your own music.  If in doubt, talk to an experienced entertainment lawyer. You also want to ensure that the pay cut is fair—average payout is around 60 cents per download, and most digital distribution services will take a 9-10% cut.

    For digital distribution, we recommend Tunecore, which is run by industry veterans with solid reputations.  They deal only in digital distribution.  You just upload your art, upload your music and pick your stores.  A single costs $9.99/yr and a full album is $49.99/yr. Online stores include iTunes worldwide, eMusic, Spotify, iHeartMusic, Amazon MP3, Myspace Music, among several others.

    We also like earBuzz, which allows artists to keep 100% of the purchase price if sold on their site, and $0.89 per song for digital downloads on other sites. Membership is $2 per month, with a $25 processing fee per CD title. EarBuzz will get you into iTunes, eMusic, Rhapsody, Napster, Amazon MP3, LaLa, Myspace Music and more.

  • How can I tell if my master or replicated disc has ISRC codes on it?

    If you have a Mac computer, there is a simple way to determine if you have ISRC codes embedded in a master or replicated disc:

    1) Put the disc in your drive.
    2) Go to your spotlight search field on the upper right and type “terminal”. Click to open the Terminal utility.
    3) Type “drutil subchannel | grep ISRC”, then press “return”.  Your ISRC content will show up if it has been assigned.

    Be patient.  This can take some time since all your subchannel data will be scanned.  To stop the process, click Command-Q.

  • I got CDs from another company. Can you still sell me download cards?

    Sorry - we cannot.

  • I’m a fan, and lost my card.  What do I do to get a replacement?

    Unfortunately, we don’t track the download cards and cannot offer replacements.  We suggest that you contact the artist that you purchased the card from.