GrooveHouse

FAQs - Ordering & Shipping

Question? We've Got Answers

  • What do I need to place a disc replication or vinyl order?

    We need completed order forms, artwork designed to our design specs, a master and a deposit.  Your master needs to be sent to our corporate office in Woodland Hills, CA.

  • Do I have to fill out forms for a reorder?

    Yes. We have a simplified reorder form available.

  • Do you charge sales tax?

    If we are shipping to a California address, we must charge you sales tax unless you have a resale license. You can obtain one at no charge by filling out a form at your local State Board of Equalization office. Orders shipping to all other states are not charged sales tax.

  • What does 10% over/under mean?

    Throughout our manufacturing process, there are several stages of quality control. We usually print extra discs and print, knowing that at various stages, some may fail to meet our strict quality standards or may be damaged during packaging.  Those items that do not meet quality control are scrapped. For this reason, the final shipping quantity cannot be determined ahead of time. Note that you will only pay for the exact number of units that we actually deliver.

  • Will I get my master back once my job is complete?

    Unless you specifically request that it is returned, we keep your master on file for future orders.

  • Do I need to keep a copy of my master and art files?

    It is always a good idea to have several back-up copies of your master and art files. We cannot be held responsible for lost or damaged masters or art files.

  • How much is shipping?

    Replicated CDs/DVDs: In the continental US, we ship via Fed Ex Ground at a standard rate of $0.15 per unit for jewel case orders up to 2000 units. Expedited shipping via Fed Ex Express is charged at their standard website rate.  For orders over 2000 units, we generally use a freight service based on the destination address.  Your customer service rep can give you a quote upon request.

    Fast Tacks Duplication: we ship via UPS based on the standard website rate.  You can get a shipping quote when you get an instant quote.

    Blank cardboard sleeves / other online products: shipping is via Fed Ex Ground and is calculated online.

    Vinyl records: In the continental US, we ship via Fed Ex Ground at a standard rate depending on your location.  Call us for a quote.

  • Can you ship overseas?

    Yes.  We ship most international orders via USPS.  We can also ship replication and vinyl orders via Fed Ex or UPS with a customer account number so that duties and taxes are charged properly.

    If you want to ship a Fast Tracks order overseas, contact our office to make the arrangements before placing your order online.

  • I’m in Los Angeles – can I pick up my product at your office?

    No. Because our packaging facility is located in the Midwest, we still need to ship to your location.

  • Can you ship to my post office box?

    We ship orders via Fed Ex and UPS.  They cannot deliver to PO boxes.

  • Can I get part of my order faster?

    In disc replication, it takes an appreciable amount of time and labor to set up printing presses and replication equipment, which is why we must run your entire order at one time.  We can certainly ship smaller portions to you via an expedited service after the entire job is manufactured.

  • Can you ship my order to more than one address?

    Yes we can.  There is no additional charge for drop shipping to a second address.  For shipping to 3 or more addresses, there is a $10 drop ship charge per address.

  • Is my information safe on your website?

    Absolutely.  We use Authorize.net for credit card transaction which utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL).  Authorize.net is also compliant with a number of government and industry security initiatives.  In addition we will never sell or provide your personal information to any third-party entity.  Refer to our privacy policy for more information.