GrooveHouse

FAQs - DIY Services

Question? We've Got Answers

  • Can I purchase rubber stamps or stickers separately?

    No.  We only offer our DIY rubber stamps and stickers as part of a DIY package, which also includes discs and chipboard sleeves or wallets.

  • What’s the turnaround time for DIY orders?

    Typical turnaround time for DIY orders is 7-9 business days, not including shipping time.  A rush may be possible, although we cannot guarantee delivery dates.

  • What recommendations do you have for creating rubber stamp art?

    It’s best to keep your font size to 6 point and above.  Avoid using “thin” fonts.  Line width should be no less than 1 point.  Overall, you don’t want too much detail in your design.  Bold is good (think block print art).  Ideal resolution is 500 dpi.

  • How do I submit my master for DIY orders?

    For domestic orders, you can either send WAV files or we can provide you with a prepaid Fed Ex airbill to use for overnighting your master to our San Francisco facility. You will have the option to choose once we receive your disc artwork. For international orders, we can only accept WAV files or mailed in masters.  DVD masters can only be accepted on disc.

    If you are sending WAV files, make sure they files are saved as 16 bit, 44.1 MHz WAV files.  Name each file with the track number (e.g. 01_MySong.wav).  Place all the tracks into one folder and zip it before uploading.  Email us at cdrep@groovehouse.com once the files have been uploaded.  Groove House Records cannot be held responsible for errors which may occur during the transfer of files.

    Note that DIY is different from our Fast Tracks service and you cannot upload audio files to your Fast Tracks account for DIY orders.

  • How do I reorder a DIY project?

    Place the order online, as you would for a new order (there’s no difference in price.)  Then forward your order confirmation to us, letting us know that you want to reorder.

  • What is your return policy for eco-sleeves and eco-wallets?

    Returns
    Returns of defective products only are accepted within 10 days of receipt of merchandise. Items being returned must be unused. Clearance items, sale items, and special orders are not returnable. Defective merchandise will be replaced with the identical item, or the purchase price will be refunded.  A 15% restocking fee will be charged for returns of non-defective merchandise.

    Natural variations in the color and texture of products are not considered defects. The color of our 100% recycled sleeves and wallets may change from one lot to the next, and cannot be guaranteed to match the image shown on screen.

    Please contact us before returning any merchandise. No returns without authorization will be accepted. All returns are to be shipped freight prepaid. Please allow at least fifteen (15) working days to process merchandise returns. Any items shipped as part of an exchange will not be charged additional shipping and handling.

    Carefully pack merchandise with a copy of the receipt and return authorization and send to:

    Groove House Records
    5029 Serrania Ave.
    Woodland Hills, CA 91364

    Order Cancellations
    All sales are final after confirming an order with us. Any cancellation made after the order confirmation (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred. If an item will be out of stock for an extended period, we will allow cancellation of an order without charge.

    Discrepancies in Shipment
    All missing items or errors from your order must be reported to us within five (5) business days of receipt. We are under no obligation to ship any discrepancies after this period.

  • What is Fast Tracks’ policy on copyrighted material?

    You are entirely responsible for the content you deliver to Fast Tracks Music Shop for reproduction. Content includes, but is not limited to, data, audio, video, images, text, graphics or other material incorporated in your project. You are specifically responsible for obtaining any permissions for any project submitted to them which may be required from third parties and warrant that your products do not infringe upon the rights of any third party, including copyright, trademark or privacy.

    Under the United States Copyright Law you cannot reproduce other people’s copyrighted works (including songs, recordings, movies, photographs and drawings) without first obtaining express or implied permission from the copyright owner or without qualifying for specific exemptions under the law, such as the use of works in face-to-face teaching activities and other specific types of “fair use.” Trademark laws prohibit you from using another’s trademark or tradename in a way that is likely to cause confusion or mistake about where the product comes from. Many State laws protect people from having their names or likenesses used without permission.

    Your delivery of content to Fast Tracks Music Shop includes a representation from you that one, or any combination, of the following is true: (1) you are the owner of the copyright in the content by transfer and/or purchase from the copyright owner; (2) you created the content yourself and own the copyright in the content; (3) you have a direct or implied license from the copyright owner, or an authorized agent, to copy the content; (4) the contents are in the public domain or have been abandoned to public use or are not copyrightable; (5) your use of the contents falls within established exemptions in the copyright law for teachers or uses by government agencies; (6) you have a good faith belief that your use of the content is “fair use” as defined by the copyright laws of the United States.

    Fast Tracks Music Shop is not obligated to monitor any materials that you submit for duplication. However, you acknowledge and agree that they have the right, but not the obligation, to monitor any submitted materials, and to disclose any information to any third party in order to operate business properly; to protect themselves and their customers; and to comply with legal obligations or governmental requests. Fast Tracks Music Shop respects all intellectual property rights and expects everyone who uses their services to also respect them. They are relying on your representations and warranty about the content you provide to us as a condition to your using the online service. Fast Tracks Music Shop reserves the right to (a) cancel an order or cancel the account of anyone found to violate the intellectual property rights of third parties and (b) to share the submitter’s account information with government organizations, law enforcement authorities or other third parties as necessary.

    By becoming a Fast Tracks Music Shop customer, you agree to indemnify and hold them harmless and accept responsibility for reimbursing them for any costs, expenses or liability they incur if you use the service in any way that is incompatible with their policies or violates any US or international laws.